Privacy Policy

 Introduction

This policy sets out how we collect, process and hold your personal data if you visit our website, order products from us or otherwise provide personal data to us.  We are Advanced Chemical Specialties Limited a company incorporated under the laws of England with company number  3260041 whose registered office is at 9 Bofors Park , Artillery Road , Yeovil , Somerset , BA22 8YH. We are the data processor of your personal data.

This policy affects your legal rights and obligations so please read it carefully. If you have any questions, you can contact us at info@acslimited.co.uk

 We reserve the right to update this policy from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible on our website. 

 

 Collecting Your Data 

When you register on our website we will collect your name and email address.  You can then also upload details of your geographical address to your account.  Your account will also show details of your order history. If you register on behalf of your employer, you warrant that you have authority to do so.

All personal data that you provide to us must be true, complete and accurate.  You must not register under someone else’s name.

If you provide personal details to us on the telephone, including if you place a telephone order, we may collect your name, email address and geographical address and any other information you provide to us.

 

Use of your personal data

We will use your personal data to process your order and deal with any questions or complaints you make.

If you have agreed to receive marketing communications from us, we will use your personal data to send you such communications. You can choose to no longer receive marketing emails from us contacting us at info@acslimited.co.uk clicking unsubscribe from a marketing email. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We do not share personal data with third parties, except (a) to respond to legal requirements (including under the Data Protection Act 1998 and from 25 May 2018 under the General Data Protection Regulation (EU2016/679) as amended or replaced) or protect a third party’s rights, property, or safety;   (b) to any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers; and (c) in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

 

 Information about your device and use of our website

When you use our website, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) your mobile device’s geographic location; (c) your IP address; (d) technical information about your device such as type of device, web browser or operating system; (e) your preferences and settings such as time zone and language; (f) how long you used the website and which services and features you used.  We will use this information to improve our website.

 

Where we hold and process your personal data

We shall not transfer personal data outside of the European Economic Area without your prior written consent.

 

Cookies

Cookies are small encrypted text files that are sent to your browser from the websites you visit, and are stored on your device. We use cookies to better understand how users are navigating to and through our site and to provide you with useful additional functionality. We are currently operating an ‘implied consent’ policy which means that we assume you are happy with this usage. If you do not wish us to store cookies on your device, then please visit this link: http://www.aboutcookies.org/default.aspx?page=2 which will give you detailed instructions on how to disable and delete cookies in your browser settings.

 

We use the following types of cookies on the website:

Session cookies

These are temporary cookies that remain until you leave our web site or close the browser window. We use these to carry information across pages of our web site and in some cases, to prevent data from needing to be re-entered into forms.

Analytic cookies

We additionally make use of analytical cookies through Google Analytics. These cookies help us compile anonymous statistics that allow us to understand how visitors are using our web site, which pages are being visited, and help us improve it and its content. These cookies do not identify visitors personally.

 

Our use of Google Analytics will set the following cookies on your device (information taken from http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html)

__utma:

This cookie is typically written to the browser upon the first visit to your site from that web browser, and is used to determine unique visitors to a site and is updated with each page view

__utmb:

This cookie is used to establish and continue a user session with your site. When viewing a page, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals.

__utmc:

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user.

__utmz:

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation and is updated with each page view. Google offers an opt-out tool available at https://tools.google.com/dlpage/gaoptout which allows you to opt out of all their Analytics tracking for all web sites as an add-on to most popular browsers

Third Party Cookies

Our website also carries embedded ‘share’ buttons to enable users of the site to easily share articles with their friends through a number of popular social networks. These sites may also set cookies when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these cookies.

http://twitter.com/privacy

http://www.linkedin.com/static?key=privacy_policy

http://www.facebook.com/about/privacy

To read more about cookies, what they mean, what they can be used for and why we have made this statement, please visit http://www.aboutcookies.org. We may amend this policy in line with future changes in legislation or best practice.

 

 

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Where We have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.

 We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.  The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to our website will always remain secure.

 

Your rights

You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at info@acslimited.co.uk

Please note, we reserve the right to charge an administrative fee of £10 if your request is manifestly unfounded or excessive.

If you have any complaints in relation to this Privacy & Cookie Policy or otherwise in relation to our processing of your personal data, you should contact the Information Commissioner, see www.ico.org.uk

Our website may contain links to other sites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement applicable to the site in question.

General

If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

 

 Last updated: May 2018

We will keep your details on file for a period of  6 years from the date of your last contact with us in order to simplify any future registration.